Unmetered Services (UM) Process
The UM process is initiated by customers that require single-phase bundled electric service to operate devices that might be mounted on existing Utility facilities, or other facilities approved by the Utility and are unmetered. The equipment can be mounted on an SDG&E pole (per prior approval), a municipality streetlight, and a customer owned fused service pole.
If you are a 3rd Party vendor (submitting on behalf of a cell carrier) you must first submit a completed 3rd Party Authorization form to SDG&E Service Standards for review and approval. This form must include the SDG&E Fused Service/Unmetered account number for the township/city you will be submitting on behalf of for the cell carrier or the request will be rejected. The SDG&E Fused Service/Unmetered account number is obtained from your prospective cell carrier. Due to confidentiality of our customers, SDG&E does not provide these account numbers to 3rd Party vendors. PLEASE NOTE: Fused Service/ Unmetered account numbers are not the same as a regular account number – they are unique and used for Unmetered cell device accounts ONLY. Once this form is approved, you may then submit UM applications on behalf of the cell carrier/customer to SDG&E.
Attachment to a City-Owned Street Light
- Contact the appropriate Authority Having Jurisdiction (AHJ) for approval prior to submitting your UM application to SDG&E.
Process for the Unmetered (UM) Application Requests
- Complete the two (2) page Application and Contract for Unmetered Service for Schedule UM Unmetered Service Request (Form 155-100 (03-18)) for each site location.
- Drawings/plans for each proposed site location must be included.
- The Application and Contract for Unmetered Service for Schedule UM Unmetered Service Request (Form 155-100 (03-18)) must have the Communication Infrastructure Providers (CIP) customer account number included on each submittal. If the CIP does not have this account number for the township they are submitting, they must request a fused account to be created by the Service Standards department at [email protected] prior to submitting their UM submittal requests. Please Note: Fused accounts are different than regular account numbers – fused accounts are specifically for Unmetered sites.
- Submit both the two (2) page Application and Contract for Unmetered Service for Schedule UM Unmetered Service Request (Form 155-100 (03-18)) and drawings/plans for the proposed site locations to the Service Standards department using our online method at:
[email protected]. All submittal attachments must be legible and submitted in a compatible and appropriate format.
- Unmetered application requests can also be mailed to our company offices. Submit both the two (2) page Application and Contract for Unmetered Service for Schedule UM Unmetered Service Request (Form 155-100 (03-18)) and drawings/plans for the proposed site locations (two complete copies for each site location must be included) to the Service Standards department at:
San Diego Gas & Electric Company
Attn: Service Standards Department
8316 Century Park Court, CP52E
San Diego, CA 92123
Process for the Unmetered (UM) Redesign/Resubmittal Application Requests
- Provide cover sheets for each Redesign/Resubmittal application request along with the two (2) page Application and Contract for Unmetered Service for Schedule UM Unmetered Service Request (Form 155-100 (03-18)) and drawings/plans for each proposed site location. Each resubmittal location must include the following on the cover sheet:
- Redesign and/or Resubmittal for each UM application
- Resubmittal reasons (i.e. new design, new power source, new address, with explanation)
- New address and previous address
- UM ID number
- All UM Redesign/Resubmittals are subject to a redesign fee
Process for the Unmetered (UM) Expired Service Order Requests
If there are no changes to your expired service order submit your request directly to the district or DPM. Do not submit your request to Service Standards.
- Exceptions are the following: address change and/or fuse size change. These requests must be submitted directly to the Service Standards queue at [email protected] for processing with the required attachments listed below:
- Cover sheets for each Redesign/Resubmittal application
- Redesign and/or Resubmittal for each UM application
- Resubmittal reasons (expired service order)
- New address and previous address
- UM ID number
- Expired and/or previous service order must be included
- All UM Redesign/Resubmittals are subject to a redesign fee
Attachment to an SDG&E Distribution Pole/Street Light
- Complete the Pole Attachment Approval form and submit to the Compliance Management Group at SDG&E for approval at:
San Diego Gas & Electric Company
Attn: Compliance Management Group
8315 Century Park Court, CP22C
San Diego, CA 92123
Once approval has been given to the customer for their SDG&E pole attachment, submit the following to the Service Standards department at SDG&E:
- Approval & specifications documentation package from the Compliance Management Group
- The two (2) page Application and Contract for Unmetered Service for Schedule UM Unmetered Service Request (Form 155-100 (03-18)) and drawings/plans for the proposed site locations (SDG&E pole approval from the Compliance Management Group must be given and included with each submittal, or request will not be accepted). Drawings/plans for each proposed site location must be included. Submit to the Service Standards department using our online method at:
[email protected]. All submittal attachments must be legible and submitted in a compatible and appropriate format.
- Unmetered application request with an SDG&E pole attachment can also be mailed to our company offices. Submit both the two (2) page Application and Contract for Unmetered Service for Schedule UM Unmetered Service Request (Form 155-100 (03-18), drawings/plans for the proposed site locations, and the approval & specifications documentation packages from the Compliance Management Group (two complete copies for each site location must be included) to the Service Standards department at:
San Diego Gas & Electric Company
Attn: Service Standards Department
8316 Century Park Court, CP52E
San Diego, CA 92123
SDG&E Pole Attachment Policy and Procedures (Compliance Management Group):
- Carlos Castro at (858) 654-8216
[email protected]
Schedule UM-Unmetered Electric Service
Applicability
Applicable to unmetered service of industries that require single-phase bundled electric service to operate devices that may be mounted on existing Utility facilities, or other facilities approved by the Utility and are unmetered. Where the Utility determines it is impractical to provide single-phase service under this Schedule, three-phase service will be provided. Customers must execute a contract with the Utility for service under this Schedule, and must execute a Pole Attachment Agreement when devices are attached to Utility-owned facilities.
Territory
The entire territory is served based on permission and approvals from the local jurisdictions that is being requested.
Schedule UM Rates
General Metering Requirements, Low Voltage and High Voltage Services
Unmetered Services (Pages 90-95; 691.6 – 691.11)
Fuse Size Change Request - Downgrade:
- Authority Having Jurisdiction (AHJ) inspections are not required
- Submit a new Unmetered Fuse Size Change Request and Contract (Form 155-100 (03-18)) for each township/account and each site location to the Service Standards department
- Submit a copy of the original UM application for each requested fuse size change location
- Submit previous service order
- Submit photos of the plaques with the UM ID clearly displayed
- If the original source has changed (e.g., streetlight source to an SDG&E source) this is considered a redesign and will be subject to a redesign fee. This information must be included in the fuse request submittal
- Fusing request will be sent to the applicable Service Order department for follow up with the customer
Fuse Size Change Request - Upgrade:
- Authority Having Jurisdiction (AHJ) inspection is required to verify fuse upgrade is feasible on their streetlighting system
- Submit a new Unmetered Fuse Size Change Request and Contract (Form 155-100 (03-18)) each township/account and each site location to the Service Standards department for fusing upgrade to the Service Standards department
- Submit a copy of the original UM application for each requested fuse size change location
- (This will ensure that the wire size for the existing street lighting system is able to sufficiently handle the upsizing of the fuses)
- Submit previous service order
- Submit photos of the plaques with the UM ID clearly displayed
- If the original source has changed (e.g., streetlight source to an SDG&E source) this is considered a redesign and will be subject to a redesign fee. This information must be included in the fuse request submittal
- Fusing requests will be sent to the applicable District Service Order department for follow up with the customer
- SDG&E New Service department receives Inspection Release and notifies appropriate departments. The Service Order department will follow up with the customer
Service Standards Department Contact for UM Application Questions:
- April Brown [email protected]
Unmetered Services – Process Steps
UM Projects = New Submittals, Resubmittals, Fuse Upgrades/Downgrades
- Service Standards Intake– Responsible for the intake and processing of all UM submittals
- Service Standards – Once processed, distributes to the appropriate districts or Design & Project Management (DPM)
- Districts or Design & Project Management (DPM) - Responsible for and handles the UM jobs for requested site UM submittals
- Districts or Design & Project Management (DPM) - Provides statues and all job-related details for the requested UM submittals
- Communication Infrastructure Providers (CIP) contact the Districts or Design & Project Management (DPM) directly for all statues or questions related to their UM jobs
- Communication Infrastructure Providers CIPS contact Service Standards for all UM application questions
SDG&E SOT Teams- Districts- Metro, Eastern, Beach Cities, Northeast, Northcoast, & Orange County
|
DISTRICT |
DISTRICT MAIN NUMBERS |
|---|---|
|
METRO |
(619) 230-7800 |
|
EASTERN |
(619) 441-3969 |
|
BEACH CITIES |
(858) 581-7544 |
|
NORTHEAST |
(760) 480-7745 |
|
NORTHCOAST |
(760) 476-5621 |
|
ORANGE COUNTY |
(949) 361-8066 |
SDG&E Project Management Teams- Metro, Northern, Orange County
|
DISTRICT |
DESIGN & PROJECT MGMT (DPM) MAIN NUMBER |
DESIGN & PROJECT MGMT (DPM) MAIN EMAIL |
|---|---|---|
|
METRO |
(858) 636-6805 |
[email protected] |
|
NORTHERN |
(760) 480-7603 |
[email protected] |
|
ORANGE COUNTY |
(949) 361-8028 |
[email protected] |
Frequently Asked Questions and Answers
Please allow approximately 6-8 weeks to be contacted by the assigned planner to discuss your proposed project. Timeframes may vary according to each project. Timeframes vary according to each district and project.
Contact the applicable district directly for all statuses or project related questions. Please note: Allow approximately 6-8 weeks before contacting the SOT teams for statuses.
Some of the reasons would be an incomplete submittal, such as missing drawings/plans, incorrect account number, missing Pole approval documentation, (if applicable) an incorrect site address or incomplete site plans.
The Compliance Management Group has up to 45 business days to respond to a pole attachment application request.
There are a variety of reasons as to why a pole attachment application may be rejected. Below are some of the most common reasons for rejection:
- Not identifying third party infractions and/or any work that is required to meet General Order 95 overhead construction requirements. All infractions or work must be identified and included in the Pole Attachment Application Make Ready Design.
- Pole Loading Calculations are incorrect
- Not specify detailed information of licensee’s own attachment
- Failing to meet proper clearances